Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Push fit the VM-supplied lead onto the socket. We would like to show you a description here but the site won’t allow us. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. Some older sockets may have NTL or Telewest written on them. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Hey there @Slayne99, thanks for reaching out to us and a warm welcome to the Virgin Media forums page! I'm sorry to hear about the issues you're having with the installation. 1. However, there is no Virgin Media Wall socket in my house. No Virgin Media Wall socket . If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Account - Mobile. Mark as. Our virgin media broadband set up kit has just arrived. Web virgin media | connect your own router | modem modein this video, i will show you how to set up your own router with virgin media. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. in Networking and WiFi yesterdayJust like the other posts- I do not have a virgin media wall box. Another option might include. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. which will give you a general idea of VM fixtures and fittings. I have taken a look on our side and it looks as though you have spoken with the team regarding this. So you've settled to join Virgin Media and thee want until know to ins and outs of the installation process. Welcome to the community and thanks for taking the time to post here on the forums. Thanks New to the UK and just moved into our first home here. I ordered a broadband only package because it said I could self install the kit. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. 388. If you. Any extension that you create after the main socket is your responsibility. Solved: Hi all, I am having my virgin media kit delivered Monday for quick self installation In worried I don't have correct socket can - 5181199Virgin in my area in Networking and WiFi 21 minutes ago; I Need a Virgin Media Wall Socket in QuickStart, set up and connections 5 hours ago; Hub 5 remote restart by Virgin in Networking and WiFi 5 hours ago; Cannot reset password in Email yesterday; Packet Loss when gaming, and on discord. Hub 3. However I found the socket is blocked by a circular wire (maybe used by some previous tenant for protection purposes). What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Account - Cable. But I. Could I book an engineer and what number - 5155510. 0 Kudos Reply. Hello, I'm trying to set up my Virgin Media broadband. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Solved: Hello, I've just recieved our VM hub5 and unable to install ourselves due to no VM wall socket. 0, TP-Link Archer C8, TP-Link TL-SG108S 8-port gigabit. 1 [or 192. The box and cables may have been removed by the previous occupiers. 1 ACCEPTED SOLUTION. How do we go about booking an - 5416332. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. I don't work for Virgin Media. Almost done. log into hub3 - 192. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. We have the quickstart pack but sadly cannot get broadband set up and working. So you can either unscrew this one & push on the connector provided in the Quick Start pack. But I have no Virgin Media Wall socket in my house. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Could you send someone out to fix this please?If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. 95. Explain what needs to be done and book an engineer visit. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. The engineer pushed the fibre cable through the wall and there is a small white wire which has a push connector which plugs into the hub. . Each box will also need to be connected to your VM Hub modem via Ethernet or Wi-Fi. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Rob. I've tried looking but can't see a way to book an engineer for this? Thank you. The box and cables may have been removed by the previous occupiers. Your photo shows a TV aerial socket which would not be suitable for VM. Follow these simple installation steps for your Virgin Media home phone set up. I'm very sorry to hear about the non wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Suitable for a range of multimedia installations. Browse Virgin Media Virgin Media Community. However, my property doesn't seem to have a Virgin-compatible socket/cable installed anywhere. Actually it is not a box it is just a cover to cover up the splitter behind it. I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. O have just had the 1g, 5x hub installed. If no. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. Most of our customers receive their bills via E-billing. Sometimes there is no wall box, just a trailing cable. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. Plug into the Virgin Media wall socket. D01 C9W8. 04kg, it will easily fit under – or even alongside – any TV. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. There must have been a previous installation or you would not have been offered a self install. • Take the red-banded end of the isolator cable and push it. Call the pre-installation and delivery team on 0800 052 1734. Apologies for any cabling issues. Plug into the Virgin Media wall socket Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 18-02-2023 10:23 - edited 18-02-2023 10:33. All the wall sockets I can see are for BT. Seller: rurah_30 ️ (460) 99%, Location: London, GB, Ships to: GB & many other countries, Item: 385996921272 Genuine Latest Virgin Media White Internal use Wall Box + Isolator. Call the pre-installation and delivery team on. We have tried plugging it into the only box we found it would fit but no luck. on 03-08-2020 18:05. Security matters. Pop the power cable into a nearby plug socket, and turn it on. Reply. Reply. I have received my quick start-up kit. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Can I have engineer visit and setup it? Thanks. Re: No virgin media wall socket. Solved no virgin media wall socket at installation community 4832746. There are multiple different branded wall boxes inside our flat but none. Virgin media wall socket in an unusable place. --Hub 3. What I need to do? - 5432597. Thank you very much 🙂. The cable could be hidden within, or behind, furniture. Ordered VM broadband and was recommended by the website to select the self quick install option. 194. 2. I have virgin TV downstairs, set top box connected by a cable which leads to the virgin media branded/fitted socket on my wall. Your engineer will arrive at your chosen time on your chosen day. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. Reply. If it’s not a technical issue you need help with then we’re here to support you on. Joining in Options. Virgin Media; My Virgin Media; Shop;. The problem is the Hub is in my Study and the - 4964746. You can also check for a loose cable as not all properties have a socket. Standard Member. The other is marked TV, & this is used for TV & Broadband. If you're happy for us to get this booked. . Occasionally only a very short stub of wire is left behind often hidden. We have a virgin media wall socket with an ethernet port in the wall but no round cable. . Virgin Media; My Virgin Media; Shop;. Press the power button; it may take up to 30 minutes for the Hub to connectPage 1 Install your Virgin TV 360 Mini box. If you already have an existing line, an engineer shouldn’t be required, it should just need to be switched back on. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 2. 95. I have the new one as. He - 5270179. Socket should be on the underside. Direct Save Telecom offer new phone line installations for £39. Options. Account - Mobile. Tudor. Please help. Is it necessary to plug the cable to socket for having wifi, if so what can I. Re: My Flat doesn’t have wall socket. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 0 Kudos. Phone line - 5 mins. Virgin Media; My Virgin Media; Shop; Help;. Thanks mate. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket, then get in touch. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. . 29-12-2022 20:58 - edited 29-12-2022 21:00. 2 Uninstall TiVo box. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Should’ve checked this before I ordered. Thank you for your post and welcome to the community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 2. Used to be down on Fort Street for decades. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Thank you for your post and welcome to the community. Push the white cable with the black label into the Hub. Call the pre-installation and delivery team on 0800 052 1734 and request a tech visit. Browse Virgin Media Virgin Media Community. Direct Save Telecom. )In this video, I am showing the sta. There are 10 types of people: those. I make the order with Quick Install, but I don’t have any wall socket in my house. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Call the Pre-installation and delivery team on 0800 052 1734. 0 Kudos ReplyIf there is no other socket or even a cable poking through the wall, call for a (free) manned installation. I am going to cancel. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Browse Virgin Media Virgin Media Community. Pop the power cable into a nearby plug socket, and turn it on. Teki Screwfix Select. Manage Your Account. Quick tips on prepping for Virgin Media technician's visit. Security matters. You need a small spanner to remove this. . See below for suggestions to the regular 'missing socket' questions which are posted on here. call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. What confuses some people is the push-on connector provided. The cable on the right looks like is for a Freeview TV antenna. You need something called a barrel to connect the two. Getting Connected with Virgin Media is easy when you have a wall socket. I have been given other details for the account such as the account number/area code and. Installation Steps. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 15-02-2022 10:03. Second, you'll likely need a manned installation for your VM services. Hi mariz2198, thanks for posting and welcome to our community. VM BB TV Landline. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Connect the Hub’s power cable with the blue tab. Following the installation and verification of its functionality, you can browse the web or. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. When I proceeded to set up my Hub 3 I quickly realised that. on 05-04-2023 09:20. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install----- John. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. 0 Kudos. See where this Helpful Answer was posted. Within two working days you will receive a Welcome Pack with confirmation of your installation date. Very Insightful Person. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;Virgin Media Hub Coax Cable Power Cable Two-way splitter Next, grab the power adapter and plug it into the small round socket on the back of your Hub. There are multiple different branded wall boxes inside our flat but none. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are only four wires. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. on 31-12-2021 10:47. Browse Virgin Media Virgin Media Community. Virgin Media;. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Absolutely not. . Stay safe online. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Teki, Mar 28, 2020. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Account - Mobile. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. Get the Hub ready by connecting the wires. Turn on and start the Box. I have signed up as a new user for Virgin Fibre. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. See you in a bit. Broadband wall socket. However, since theres no virgin media socket is it possible if someone who works at v. . Manage Your Account. Get the Hub ready by connecting the wires. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Don’t plug the power cable into a plug socket yet. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Virgin Media engineer installation. cable from wall. Virg Media installation: Here's whatever them need to perceive. Joining in. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. I will be able to assist you in getting this sorted out. cable from wall. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied, to remove it. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Pop the power cable into a nearby plug socket, and turn it on. Plug into the wall socket. Call the Pre-installation and delivery team on 0800 052 1734. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. I am so sorry that you have faced these issues regarding your recent install, I can see that you now have an appointment booked, are you able to let us know how things are looking after this appointment?This is very easy to do and will only take a couple of minutes. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I can’t find any trailing cable at all. Do I need to get a new wall socket or is it possible to get a medium that can transfer between the two. Dec 24, 2009. It's obviously missing a case/cover and looks quite old. But I have no Virgin Media Wall socket in my house. Sorry to hear of the install delay caused by the wall sockets missing. We would like to show you a description here but the site won’t allow us. Re-location of Wall Socket in QuickStart, set up and connections Friday; Installation in QuickStart, set up and connections Friday; Replacing Virgin Media Wall socket with one that is integraged into the wall in QuickStart, set up and connections Thursday; Fitting a new Virgin media wall socket in QuickStart, set up and connections. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. My Virgin wall socket just have phone line, didn’t get any F type connector, so I cannot connect the isolator cable. AnthonyRaw1986. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Switch off your old boxRe: No wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Turn on and start the hub. Networking and WiFi. I am going to send you a private message. The isolator cable came today with the pack, the cable with green label and the white rectangular socket was already there. My Virgin Media App. I’m annoyed because I actually had a virgin sales person in my house. The cable terminates on a box indoors wherever you want it, within reason. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. I am hoping a membe. Both your fibre cable and Wi-Fi router will be plugged into this. Get the Hub ready by connecting the wires. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. All the cabling is the property of Virgin Media and must not be touched. We're here to help. Switching from Virgin? If you're switching from Virgin. I'd like to move my virgin set top box but the current cable isn't long enough. My Virgin Media App. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. If you're happy with this and for the charge we can make the arrangements for you 🙂. I don't have a virgin media wall socket and this is stressing me out. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Failing this. Don’t plug the power cable into a plug socket yet. 132Mb average speed. If you do have a socket you can post a photo here. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation. This video will show you how to install a Virgin Media extension cable. Hello, my isolator cable does not fit into the virgin media wall socket. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. 3 weeks ago. But I have no Virgin Media Wall socket in my house. You can just disconnect the flylead from the isolator tho as it has a barrel on it. But I have no Virgin Media Wall socket in my - 5339557. See where this Helpful. Surly there has been a connection previously otherwise we wouldn't have bee. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Push the red label end of the white cable, into the wall socket. Part of the Pro Signal range of modular wallplates; standard USB connection module with flylead. The installation should take around an hour. 0a output. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Remove the connector cable. Try tracing the cables back to the house from the brown box outside. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Connecting Hub 3 To Extensions Virgin Media Community 4797660. We would like to show you a description here but the site won’t allow us. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Virgin media wall socket in an unusable place in QuickStart,. Indeed, I just took further photos which may help illustrating. 0800 052 1734-----Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. The second two black cables are from a satellite dish, used by. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. I have - 5399069Call the Pre-installation and delivery team on 0800 052 1734 and explain what needs to be done. Please keep an eye out for an envelope at the top right corner of your Forum page. Please keep an eye out for an envelope at the top right corner of your Forum page. on 01-02-2023 14:26. #1. To best look into this, I am sending a private message. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. You’ll then be able to use your same old phone to make. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Follow these steps to install your virgin Media Broadband, TV and Phone service. Getting Connected with Virgin Media is easy when you have a wall socket. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. . VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). C Then connect the plug into the nearest wall socket and switch it on. Put simply, it refers to making phone calls that are made through the internet, rather than through a regular landline or a mobile network. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Thank you for your post and welcome to the community. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. My Virgin wall socket just have phone line, didn’t get. Back a step. Dave. Browse Virgin Media Virgin Media Community. on 17-12-2022 10:39. New Install Assistance Call the Pre-installation and delivery team on 0800 052 1734. 22-12-2022 19:19 - edited 22-12-2022 19:20. Being connected to the internet is one of the most important modern essentials in 2022,. Joining in Options. Options. Installing and configuring your kitWhen I try to set up my Hub 3 using the Virgin Media App, it buffers for a while saying; "Getting Data" Then displays a message - 5244698Thank you. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. 5. You should see a welcome screen, then the Virgin Media start up screen. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. The first thing is to start making alternative arrangements for your internet connectivity. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. They'll then install a fibre socket inside. Jan 14, 2022. Turn on and start the Box. 95 when taken with an 18-month contract on the line rental, which costs from £17. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media Wall Socket. Options. Just. Internet. 0 A socket to USB A socket coupler module • Flylead length is 200mm • Takes up one module space • 50x. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. on 21-02-2023 17:48. Wall socket installation on 09-07-2022 14:14 Hi, I selected a self install but I don't think I have a wall socket - I can't see one anywhere - I have cables coming out. The wall box may be branded with the logos of an old cable TV company (not VM). We installed our router etc ourselves. Virgin Media; My Virgin Media; Shop;. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Installation problems.